The Managing Director reports to the COO.  Managing Director fosters a culture of accountability for the Hotel General Managers and their leadership teams to lead people manage process through the Gold Key |PHR Operating Plan platform.  Performance accountability for the Managing Director is measured in five primary areas – Financial, Guest Experience, Asset to Standard, Operating Plan Compliance and Associate Engagement – with the following metrics used to assess results:

• Net Earnings to Budget
• Accuracy of Expense Forecasts – Payroll and Line Item Expenses
• Operating Plan Scorecard and Audit Results
• Revinate Results
• Brand Quality Performance
• PHR COO QA Performance
• Associate Retention/Turnover Results
• Annual Associate Engagement Survey Results
• RFR Plan Executed On Time and On Budget
• Timely and Accurate Completion and Execution of Annual Business Plans for Division as well as each Asset under Management

Responsibilities of Gold Key|PHR Directors/GMs:

1. Develop a culture that promotes accountability, effective communications, service excellence, teamwork, performance feedback, recognition, mutual respect, and Associate satisfaction.
2. Hire, retain and mentor General Managers to establish successful operation of both the Food & Beverage and Room Division within their assets; sets short-term and long range goals in collaboration with General Managers to ensure the achievement of each property’s defined performance metrics.
3. Ensure responsible financial management of assets at all times. Work with Director of Finance to develop annual business plans and budgets, to accurately forecast financial performance and to deliver financial results in accordance with those budgets.
4. Ensure that assets are properly maintained and protected; this is accomplished by completing room and public area inspections per the Company’s QA program, ensuring Asset standards meet or exceed Brand standards, and initiating corrective action as necessary.
5. Ensure all Human Resource practices and policies are adhered to at properties with the Director of Human Resources to include recruitment, employment matters, training, etc.
6. Drive guest satisfaction by maintaining service quality standards; this is accomplished by completing regular property inspections, ensuring completion of Brand and Company training programs, and initiating corrective action as necessary.
7. Communicate punctually and proactively with COO on Business Plans, hotel performance, key leadership changes, major asset issues and any other significant concerns (e.g. storm preparedness efforts). Provide regular and effective updates to the COO on the performance of the assets and leadership during weekly 1-1 meetings as well as participation in the standing corporate meeting structure.
8. Assess each operation's compliance to all standard operating procedures in weekly one on one meetings with direct reports. Assists in solving any operational shortcomings. Document findings from property visits and follow up to ensure that action items are promptly and effectively addressed.
9. Work collaboratively with colleagues in Corporate Support disciplines such as Accounting, Revenue Management, and IT to maximize asset performance.
10. Critically analyze all metrics (including but not limited to financial reports, Quality Assurance Inspections, Financial Audits, and Associate Turnover), assess actual performance to defined benchmarks, identify variances, and initiate corrective action.
11. Perform Emergency Response duties as required for this role in the Emergency Response Organizational Chart and Plan.

Role Responsibilities:

1. Set annual sales quotas and selling activities with the Director of Sales. Monitor performance to defined goals, provide regular feedback to improve selling effectiveness and bookings.
2. Drive top line results by working closely with the Director of Marketing and the agency for restaurant marketing, group sales leads and gap fulfillment in the transient segment.
3. Ensure that SSI is documented and maintained for each asset, making recommendations to COO on all material changes.
4. Partner with Director of Facilities property leadership to develop and execute Reserve for Replacement (RFR)/Capital plans.
5. Ensure proper MOD Coverage at each property.
6. Lead weekly Executive Committee meeting following standard agenda.
7. Evaluate progress of direct reports in meeting the KRA objectives set in each compensation plan through weekly one on ones.
8. Ensure communication flows top down throughout the property by implementation and maintenance of an effective daily property newsletter, effective pre-shift and communication boards.
9. Ensure MD presence at escalated property events included but not limited to high profile/exposure, VIP events, large events and sponsored events.