The managing director of the Hilton works closely with the General Manager of the property to insure the proper operation and maintenance of the hotel. Areas of responsibility include Marketing, Engineering and Accounting. More specifically, the Managing Director oversees the activities of the Marketing Department including overall marketing strategy, product positioning, pricing and yield strategies, group sales, Empyrean Club marketing and sales, as well as the creation and maintenance of customer loyalty programs.

With respect to engineering, the MD is responsible for insuring that the property is maintained and preserved in a "like new" condition. The MD is charged with insuring that the Engineering department operates responsively and efficiently to all prompt response and workorder requests. The MD is also charged with the overall responsibility of maintaining and executing the RFR schedule for the property. The MD conducts monthly quality audits in order to inspect the condition of the property.

Lastly, the MD oversees the activities of the accounting department, insuring that the reporting of the department is accurate and timely, so that management and ownership can make well-informed decisions regarding the operation and management of the property. The accounting department is responsible for reporting on the hotel portion of the operation, all F & B operations that are on property, as well as other smaller P & L centers including Valet, Beach Service and other hotel-related operations.

1. Marketing. Works with the Director of Sales and Marketing to insure the marketing and sales functions market the property effectively and generate budgeted revenue. The MD will have input on decisions regarding media placement, collateral development, the creation and execution of local marketing events such as events in the adjacent park, as well as Internet-related advertising. The MD monitors booking pace, yield management strategies and group sales pace to insure the property meets its revenue targets and that marketing investments achieve the targeted returns on investment.
2. Prompt Response and Workorder Management. Works with the Chief Engineer to insure that the engineering department is responding quickly and effectively to prompt-response issues and workorders. Insures adequate staffing levels and adequate supply levels.
3. RFR. Works with the Chief Engineer to plan and execute RFR projects for the property, insuring that the projects are executed on time and within budget.
4. Contractors and Construction of the Property. In the year 2005, work with Clark Nexxan and other vendors to insure that all problems related to the initial construction of the building are resolved quickly and without inappropriate cost to ownership.
5. Property Inspections. Walks the property, both in the context of a formal QA inspection as well as in ad hoc circumstances in order to verify that the property is being maintained according to the expectations of the owners. All variances are then translated into workorders for the engineering department.
6. Accounting. Works with the Controller to insure that revenues and costs are reported properly; reviews financial statements to determine where action can be taken to improve the operation of the hotel, restaurant(s) and other activities.
7. Security. While this department reports directly to the Hilton Controller, the MD will place particular emphasis in the topic of security with a focus on loss prevention.
8. Budgeting and Planning. The MD plays a central role in determining the overall budget for the property and the creation of the attendant business plan.
9. Process Management. Works with all departments on the property to insure that operations are documented, that the documentation is followed, adn that all business processes on the property are effective and continuously improving in order to deliver the best possible business results.
10. 1. Marketing - Responsible for strategic planning initiatives including formulating, executing, and monitoring revenue maximization strategies for all income areas of the hotel. Works with the Director of Sales and Marketing or Director of Sales and Director of Catering to insure the marketing and sales functions market the property effectively and generate budgeted revenue. The MD will have input on decisions regarding formulation and execution of revenue management, marketing, direct sales, public relations, and Internet strategies, along with evaluation and integration of Hilton Sales & Marketing resources. In conjunction with the Vice President of Food & Beverage and Promotions Manager, participates in the creation and execution of local marketing events such as events in the adjacent park, as well as holiday and special events to include opportunities to package rooms, food & beverage offerings and recreational/local events. The MD monitors targeted returns on investment for all marketing initiatives to evaluate appropriateness and effectiveness.
11. 2. Facility Management - Works with the Director of Engineer to insure the Preventative Maintenance, Prompt Response, and Work Order Management programs are being executed timely and effective. Works with the Director of Engineering to plan and execute RFR/Capital Project planning for the property, insuring that the projects are executed on time and within budget. Conducts inspections of the property, both in the context of a formal QA inspection as well as in ad hoc circumstances in order to verify that the property is being maintained according to the expectations of the owners. All variances are then translated into work orders for the engineering department or proposed for consideration in RFR/Capital Project planning. Works with contractors of the Property on all RFR/Capital Project planning to insure the delivery of project specifications and all warranty related matters are resolved quickly and without inappropriate cost to ownership. Responsible for all SSI documentation and adherence at the property.
12. 3. Accounting - Works with the Controller to insure that revenues and costs are reported timely and accurately. Also, works with Controller to ensure financial management systems and controls are effective in order to safeguard hotel assets and maximize financial performance. The MD plays a central role in determining the overall budget for the property and the creation of the attendant business plan.
13. 4. Process Management - Works with all departments on the property to insure that Operating Plans are documented, that the documentation is followed, and that all business processes on the property are effective and continuously improving in order to deliver the best possible business results.
14. 5. Alignment with Management Company – Ensures hotel is aligned with all PHR initiatives, policies, processes, and standard operating procedures. Represent the Hilton and full service division in PHR Senior Management strategic planning and growth initiatives.
15. 6. Alignment with Franchise/Brand Management – Ensure adherence to all Hilton Brand Standards. Evaluate all Hilton support programs for appropriateness and implement accordingly.